Privacy Policy
This policy describes the information the site uses, why it is needed, and the choices available to you.
1. Controller and contact
Lumina Learn Inc., [Registered company address], is responsible for personal information collected through Lumina Learn. Contact support@luminalearn.co for privacy questions or requests. Company registration information will be completed before commercial launch.
2. Information you provide
If you send an inquiry, we receive the information you choose to include, such as your name, email, company, and message. The inquiry forms on this catalog prepare a draft in your email app and do not send or store your form entries on our server. Information reaches us only if you send the email. Do not include passwords, full card numbers, health records, or other unnecessary sensitive information.
3. Account, purchase, and learning information
When the learning service is enabled, it may process account details, purchased course identifiers, payment status, receipts, learning progress, and certificate records needed to deliver access. We will update this policy before introducing materially new processing. The current catalog has no account database, learner tracking, or working checkout. Stripe will handle payment details when payment links are connected; we would receive the transaction information needed to confirm a purchase and handle support.
4. Technical information and browser storage
The hosting provider may process ordinary request information such as IP address, browser type, requested page, and diagnostic logs to serve and protect the site. This catalog does not use advertising trackers or analytics cookies. A browser storage preference records your cookie choice on your own device. Search queries are handled in the browser and may appear in the page URL. See the Cookie Notice for more information.
5. Why information is used
We use information to respond to requests, deliver purchased services when enabled, maintain security, troubleshoot faults, prevent abuse, process refunds, and meet applicable recordkeeping duties. We do not sell personal information or use inquiry details for unrelated advertising. Where a legal basis is required, processing relies as appropriate on providing a requested service or contract, legal obligations, consent, or legitimate interests such as operating and securing the service, subject to applicable protections.
6. Sharing and service providers
Information may be processed by providers needed for hosting, business email, customer support, and, when connected, payment processing. They may use it only as necessary for their services or as independently required by law. We may disclose information to comply with a lawful obligation, protect rights or security, or in a legitimate business transfer with appropriate safeguards. We do not publish private support messages or give instructors access to payment-card details.
7. International processing
The platform is intended for a global audience, and providers may process data in countries other than your own. Where applicable, appropriate transfer safeguards must be used. You may contact us for information about the providers and safeguards relevant to your request. We will update operational details before introducing new account or payment services.
8. Retention and security
We keep inquiry information only for as long as needed to handle the request and any related legitimate or legal requirements. Where purchase records are required by law, applicable retention duties may limit deletion. We use reasonable organizational and technical measures to protect information, but no system can promise absolute security. Avoid sending sensitive information that is unnecessary for your request.
9. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or receive a portable copy of your information, and to withdraw consent where processing relies on it. Email support to make a request. We may need proportionate verification of your identity. You may also complain to the relevant privacy regulator. Refusing optional cookies does not prevent browsing this catalog.
10. Children and external services
The service is intended for working professionals and independent learners, rather than children. We do not knowingly solicit personal information from children below the applicable age for consent. If you believe a child has provided information without appropriate permission, contact us. Links to external services, including a future Stripe checkout, are subject to those services’ own privacy policies.
11. Updates
We will post the effective date of changes here and communicate material changes where required. New account, video, analytics, or payment integrations will be reflected in this policy before they are used.
Contact: support@luminalearn.co