Refund & Cancellation Policy
A clear commitment: an unconditional full refund if you request it within 30 days of purchase.
1. The 30-day refund window
You may request a full refund within 30 days of the original course purchase. No reason is required. Eligibility does not depend on how many lessons you watched, how much material you downloaded, or whether you completed the course. The refund covers the amount paid to us for that course, including any tax collected on the refunded transaction.
2. How to request a refund
Email support@luminalearn.co with the email address used for your order, the course title, and a receipt or transaction reference if available. A brief statement that you would like a refund is enough. If you cannot find your receipt, contact us with the details you have so we can help locate the purchase. Do not send full card numbers or account passwords.
3. Timing and processing
We acknowledge and review refund requests and confirm when the refund has been submitted. Approved refunds are returned to the original payment method through the payment processor. The time until funds appear depends on your bank and payment provider; we cannot promise a precise bank processing time. If the original method is unavailable, contact support so we can follow the processor’s permitted procedures.
4. Access after a refund
Access to the refunded course ends when the refund is processed. Please stop using and delete downloaded course materials associated with that purchase, except records you must retain for a lawful purpose. A refund for one course does not remove access to unrelated courses you have purchased.
5. Cancellation and recurring payments
Courses use one-time payments. There is no recurring subscription to cancel and no automatic renewal. To cancel a purchase during the 30-day window, request the full refund described above. You may contact support about closing an account; closing an account does not automatically request a refund.
6. Requests outside 30 days
Contact support about unresolved access faults, duplicate charges, or other purchase problems even after 30 days. We will investigate and apply any remedy required by applicable law. This policy does not limit statutory consumer rights or remedies for a service that was not provided as described.
7. Currency, bank fees, and team purchases
We refund the USD amount paid to us. Your bank determines exchange rates and may apply independent fees; amounts in another currency can therefore differ. Team arrangements must identify eligible purchases in the written order. The unconditional 30-day full refund applies to courses purchased directly through Lumina Learn unless a more favorable mandatory right applies.
8. Current catalog status
This catalog preview does not process payments. The policy will apply when purchases are enabled. Questions can be sent to support@luminalearn.co. Operated by Lumina Learn Inc., [Registered company address].
Contact: support@luminalearn.co